Refund Policy
Refund & Replacement Policy
We want you to love what you wear. If something isn't right, we're here to make it right — just reach out within 30 days of receiving your order at support@christiancompass.co and we'll gladly help.
Incorrect or Faulty Items
If your item arrives incorrect, faulty, or with a sizing issue caused by production, we'll happily refund or send a replacement free of charge — no return needed. Just email us within 30 days of receiving your order at support@christiancompass.co, and include:
1. Your order number
2. A description of the issue
3. A photo clearly showing it
We'll review your request with care and get back to you within 1–2 business days to make things right.
Sizing & Fit
Our size charts are linked on every product page. Sizes do vary across brands (an XL in one brand can fit quite differently from an XL in another), so the best way to find your fit is to measure a tee you already love and compare it to our chart before ordering. If your tee arrives and the fit isn't quite what you expected, email us within 30 days and we'll arrange a one-time size exchange for you (a $9.50 exchange fee applies).
Change of Mind
Because every item is printed to order especially for you, we're unable to accept free returns for a change of mind once your order has been printed. Orders begin production quickly — often the same night — so if you need to cancel or make a change, please email us as soon as possible after ordering and we'll do everything we can to catch it before it prints. Once an order has gone to print we're unable to cancel or change it, but we'll always help you make it right.
Lost Packages
If your package hasn't arrived by the estimated delivery date, email us at support@christiancompass.co with your order number. We just ask that you reach out within 30 days so we can investigate and work to make it right.
Shipping Delays
Please note we're unable to refund for delays caused by the carrier — weather, holiday volume, or other transit hiccups outside our control.
Incorrect Shipping Address
Please double-check your shipping address before completing your order. We're unable to take responsibility for packages sent to an incorrect address provided at checkout. If a package is returned to us, reshipment costs are the customer's responsibility.
Policy Updates
We may update this policy from time to time, but we'll always aim to be fair and transparent with our community.
For anything else, email us at support@christiancompass.co and we'll be happy to help.
Thank you for supporting our small, faith-run shop — it means the world to us. 💛